1-Star Review for Oxmoor Ford (Louisville, KY) I would give zero stars if that were an option. Our experience with Oxmoor Ford at 100 Oxmoor Ln has been completely unacceptable from start to finish. The customer service — particularly from Lauren, Jenna, and Brandon — was not just lacking, it was outright dismissive and unprofessional. We purchased a Volkswagen from this dealership (which turned out to be a lemon, but that’s another story) and included an extended warranty. Over the weekend of July 19th, we made an appointment to have the vehicle diagnosed for a coolant leak. We spoke directly with someone at the dealership on Monday the 21st, confirmed we’d be towing the car to their lot, and explained the issue in full. Then on Tuesday, as the car was literally in transit via tow truck — which we paid for — we received a text message (because they insisted on communicating only via text) from Lauren stating that they don’t really diagnose or work on vehicles that aren’t Fords, and recommended we tow it elsewhere — AFTER the car was already en route. When we reminded her that we bought the car from them, and had already confirmed this appointment, her response was essentially, “We’ll try, but no promises — we’re not VW certified.” This lack of transparency should have been addressed on Monday, not after we spent time, money, and effort getting the vehicle to them. When we asked them to cover the cost of the second tow to the actual VW dealership, we were told Lauren had “spoken to her manager” and they refused to help with any of that expense — despite their failure to inform us of their limitations in the first place. To make matters worse, when we arrived on Wednesday the 23rd to pick up the car and take it elsewhere, we asked where it was parked on the lot. The response? “I don’t know, they usually park them somewhere down there by the side of Kohl’s…” No offer to help locate it, no concern that we had our young child with us, and no apology for leaving us to walk across a scorching hot lot to find our vehicle ourselves. This entire experience showed a complete disregard for customer service, communication, or accountability. There was no effort to resolve the issue, no ownership of their mistakes, and no concern for the inconvenience or frustration caused. If given the chance to buy from Oxmoor Ford again, I absolutely would not. If given the chance to use their service department again, I absolutely would not. If asked whether I would recommend them to anyone else — I absolutely would not.

Fabulous experience. Salesman, John Safi is the best - patient, helpful, creative and a nice person.

this place is horrible! First I was told by many people that this place was terrible but I guess I wanted to find out for myself. so I took my car to to o more due to AbS light and my breaks weee not stopping, donte the service advisor sent me a message saying there was nothing wrong with my breaks and they would have the car back to me the next day. I insisted that he drive it and see how dangerous it was. the next day he called and said the code finally appeared and it was break line and sensor and the problem would be fixed.' further I went to get the vehicle and it was worst then what I brought it! this was a week after having no car and needing a rental. Layer he admitted I needed an ABS module. he and his management team was willing g to put me and my kids life at risk and even the manager said it was not drivable after sending me off. later I took tbe car to another shop and they said oxmoor messed up all the lines and wires and it will take a couple days for them to fix the problem. This is all after they lied about fixing the recalls. Oxmoor is the spray place ever and I will never ever drive a ford due to my experience and the quality of service I received!!!!

Steve Whittaker the sales man was get - very helpful and knowledgeable. The finance gentleman was also very helpful & efficient.

Super easy experience and sales rep was amazing. I was in and out in under 30 minutes

Excelente atención del vendedor y los demas empleados. Gracias a todos muy feliz con mi carro

John Safi took excellent care of our car buying experience and was an amazing help.

Nice people good service!!!! Recommend them as a new car dealer, treated me well, thanks

Austin Sharp was a pleasure to work with. Very transparent and up front. Straightest shooters I dealt with during my vehicle purchasing process.

Got used truck not 1000 miles trans went out. Salesman wouldn’t give previous owner. Was ask not to drive on interstate during test drive. Shady deal should have known. Every other lot I looked gave me previous owner contact info. Will not go back n def will not recommend this place.

Sold me a car with 6open recalls. Was told no crashed and no recalls. I had to send it off for two months for recalls. And oil change and other maintenance that was never done as their blue advance promised and over charge

This was our 2nd purchase in 5 mths… Friendly, Professional, they do everything to meet or needs

Great staff and great atmosphere. Everyone was kind, helpful and knowledgeable. The showroom was super clean and full of energy.

Well staffed with a good selection of inventory. No hassle or the back and forth. Gave me a fair deal on my trade. Both the salesman and finance guys were very pleasant to work with. Best experience I’ve had buying a vehicle.

We were happy with the service we received and are enjoying our new truck. Doug was helpful and good to work with