Customer Testimonials
Was great service was treated get I hope to keep going there people where asume thanks
1-Star Review for Oxmoor Ford (Louisville, KY)
I would give zero stars if that were an option.
Our experience with Oxmoor Ford at 100 Oxmoor Ln has been completely unacceptable from start to finish. The customer service — particularly from Lauren, Jenna, and Brandon — was not just lacking, it was outright dismissive and unprofessional.
We purchased a Volkswagen from this dealership (which turned out to be a lemon, but that’s another story) and included an extended warranty. Over the weekend of July 19th, we made an appointment to have the vehicle diagnosed for a coolant leak. We spoke directly with someone ... Read More DealerRater - Jul 24, 2025
Fabulous experience. Salesman, John Safi is the best - patient, helpful, creative and a nice person.
this place is horrible! First I was told by many people that this place was terrible but I guess I wanted to find out for myself. so I took my car to to o more due to AbS light and my breaks weee not stopping, donte the service advisor sent me a message saying there was nothing wrong with my breaks and they would have the car back to me the next day. I insisted that he drive it and see how dangerous it was. the next day he called and said the code finally appeared and it was break ... Read More DealerRater - Jun 11, 2025
Steve Whittaker the sales man was get - very helpful and knowledgeable. The finance gentleman was also very helpful & efficient.
Super easy experience and sales rep was amazing. I was in and out in under 30 minutes
Excelente atención del vendedor y los demas empleados. Gracias a todos muy feliz con mi carro
John Safi took excellent care of our car buying experience and was an amazing help.
Nice people good service!!!! Recommend them as a new car dealer, treated me well, thanks
Austin Sharp was a pleasure to work with. Very transparent and up front. Straightest shooters I dealt with during my vehicle purchasing process.
Got used truck not 1000 miles trans went out. Salesman wouldn’t give previous owner. Was ask not to drive on interstate during test drive. Shady deal should have known. Every other lot I looked gave me previous owner contact info. Will not go back n def will not recommend this place.
Sold me a car with 6open recalls. Was told no crashed and no recalls. I had to send it off for two months for recalls. And oil change and other maintenance that was never done as their blue advance promised and over charge
This was our 2nd purchase in 5 mths… Friendly, Professional, they do everything to meet or needs
Great staff and great atmosphere. Everyone was kind, helpful and knowledgeable. The showroom was super clean and full of energy.
Well staffed with a good selection of inventory. No hassle or the back and forth. Gave me a fair deal on my trade. Both the salesman and finance guys were very pleasant to work with. Best experience I’ve had buying a vehicle.
We were happy with the service we received and are enjoying our new truck. Doug was helpful and good to work with
Overall was very satisfied with the experience. I knew what I wanted, I shopped for it and found it online, and my salesman John let me test drive one that was on the lot and we were able to secure the exact one I found in transit with a deposit. When the truck arrived, the process from walking in the door to leaving was literally so quick. More like an assembly line to get you in and out than I had experienced in the past with when purchasing vehicles. When signing the finance papers it, they were just put in ... Read More DealerRater - Nov 22, 2024
Great people to interact with always ready to assist where possible, very knowledgeable and customer friendly
Service was completed quickly. Everything was done as I asked. Everyone was very helpfull and polite.
Friendly and helpful, they were eager to assist us in getting the deal we needed for our new car.
Camden Cash was great. He had me in and out and was straightforward about everything. I would recommend everyone I know to come see him.
Very fast getting me and out. However, when I called to ask how much to change the battery, I was told around $250. It came out to $387?!?
We were very happy with our whole purchase experience. Edward was an excellant sales person.
Great experience with extra effort required on their part—I called and spoke with salesman from Alaska and worked out a fair trade based on picture of my trade in—then had wife with POA drive from out of state to complete the deal—alot of variables to my particular deal and went off without a hitch— great communication with their staff and no surprises —deal was great experience and will recommend them in the future. Thanks for the experience
I always take my cars to the dealership I purchased them from to have them serviced. When I go to Oxmoor Ford with my car, I walk away feeling confident in the work Anthony (the person I usually request) has done and he always explains the whats and whys in a clear and concise manner. Perfect, no. Good experience almost always. Also, shout out to Dontae! Both of these gentlemen make you feel respected, important and appreciated. Good job!
Great customer service. Would not take my Ford for service anywhere else. Very satisfied at Oxmoor Ford.
Oxmoor Ford service is great. They get you in and out quickly. I won’t take my vehicle anywhere else to be serviced. I know that I will get superior service every time.
Everyone there was fabulous to work with! Excellent service which made the entire process extremely easy and enjoyable.
Excellent communication and 5 star customer service . I would definitely come back here .Highly recommended
Eduardo was great. Knowledgeable, personable, and helpful. Worked hard to get us a good deal.
I came to Oxmoor Ford because I knew the sales manager from another dealership where he sold me my first Ford SUV. I was treated fairly at Oxmoor Ford by Courtney Maiden (Manager) and sales consultant Austin Sharp. I look forward to enjoying my 2025 Explorer and dealing with them in the future! I was able to make the deal and have my new SUV the same day.
I do not write many reviews but I thought it important this time. Recently my airbag warning lamp illuminated on my 2020 Ford F-150 (81,000 miles). Our "Ford Pro" account and the "My Ford Pass" account also send me constant warnings to get it to a dealer for service. When I phoned Oxmoor Ford service and spoke to someone about making an appointment I was told the earliest I could get an appointment was three weeks out. I explained that this was a safety item and some part of the restraint system is marginalized at best, or not ... Read More DealerRater - Sep 7, 2024
I have always been pleased with the service I have received at Oxmoor Ford. The service advisor was professional and courteous.
Had a positive experience buying a '22 GT500 over the weekend. I worked online and via text with Makayla Gay on all the pre-visit numbers and info and with George Oakes from sales when onsite. Both of them delivered top tier service and customer care, getting me all the information I needed to know and price where I wanted it to make the buy decision. The showroom and lot were super clean and the entire staff I was able to work with was super professional. A++
My car is not done. They are waiting on parts to complete the repairs. Now my brake light is on and it’s wasn’t before they started working on my car that has less than 50,000 miles.
Ford extended warranty was worth every penny! Staff very professional and took care of issues.
Was able to find my car so quick! Eduardo was very nice and never made me feel pressured! He gave me all the information I needed, and answered all my questions.
All employee's I came in contact with were very professional. They went out of their way to make sure we were comfortable. Great experience. Would do it again.
Ahmed is the best sales person I have ever worked with! He is an excellent communicator without being pushy.
I appeciated that Brandon listened and was concerned about all my issues. I have been there before.
Unparalleled Service!! Words can't adequately convey our gratitude to the entire Oxmoor Ford Team.
I'm a year late submitting this review, but in July of 2023 we were traveling to Wisconsin from North Carolina with one of our daughters and her 3 children after my mother suffered a stroke. Our Kia van developed mechanical issues and after milking it down the highway we rolled into the Kia dealership looking for help in the way of either a repair or an outright purchase only to be snubbed, stalled and distracted by the sales staff and management.
Noticing a Ford dealership just ... Read More DealerRater - Jul 12, 2024
I bought a 24 Bronco and love it so far. Everything went fine at the dealership, I hav bought about 10 cars from them including my wife.
Very nice dealing with Jeremiah Brown. The '22 Navigator we traded for was in great shape and very clean. They even filled the gas tank prior to leaving the lot! Relatively easy experience. Only aggravation was during financing where they pulled my credit report 5 times in an effort to find good rates. We'd only discussed 2 banks rates! Aside from this, it was a good experience at Oxmoor Ford.
Took 4 days to diagnose engine failure in Edge. Dealer did nt seem to know f extended warranty until it was pointed out. Fortunately the warranty covered engine replacement and rental car. Dontae responded well by txt to communicate and was very helpful through the process. We appreciate his service to us. I have been aware of this type of engine problem and concerned Ford has not done more to alert the consumer. Makes me question buying another.
Excellent service. Josh did a great job as my service advisor. Even received a free car wash with service.
Steve W. wast the least pushy and most helpful and patient salesman we’ve had.
Wyatt the sales guy was very patient with me and did an excellent job. I hope he made bonus.
Unbelievably courteous and fast!!!! Wish I lived closer than Florida!!!!!! So kind to honor the service contract that I have back home!
Our sales person, Marquis, was very helpful and listened carefully to our requests. There was no pressure, and he walked us through the process without any issues. The finance officer was also very helpful. He processed and explained everything quickly and got us out the door in our new vehicle. It was a much better experience than we have had at other dealerships.
Everyone at the dealership was helpful, they were friendly. Jeremiah Brown my salesman was great helped me though the whole process.
Oxmoor ford had amazing and fast service and the pick up and delivery service was very helpful
I bought a gold certified pre owned 2020 explorer that came with a 12,000 mile 12 Month bumper to bumper warranty and 7 year 100,000 Mile power train warranty and so far Oxmoor Ford has honored what they sold me. I love my explorer and appreciate the customer service that I receive from their sales staff (Victor sold me my car) and all the men and women in the service department have been amazing as well.
I was really highly satisfied with today’s performance. Josh was able to get my vehicle early. All requests were completed in accordance with Oxmoor Ford’s expectations & beyond. I’m a fan of the Oxmoor Ford service department. The service department is neat, clean, organized & all members are quick to provide service.
I just had my first service on my new ro me truck. Both the buying and service process at oxmoor has been amazing! I'm still telling people about my salesman Omar and my service advisor, brandon, was awesome too! I feel good knowing I'm in good hands with this dealership!
Service was excellent, very courteous and timely communication. This is a convenient device that I will definitely use again.
Service appointment today was fast and courteous. Easy to work with and setting appointments are easy.
Had great salesman, Martice, he was attentive to our needs. the Easy Care warranty through this dealership is way overpriced compared to same warranty at another dealership one year ago. We went with the extended Ford warranty.
The service cashier at this location is rude and not friendly! Does not speak, just puts paper in front of customer and expects them to sign and gets upset when you ask what are you signing. Lena needs more customer service training! It doesn’t matter that she is old if she’s not happy she needs to retire!
Dontae Smith is an excellent service advisor at Oxmoor Ford. He is organized and efficient, keeps me appraised of the progress of the service work. Overall I would recommend Dontae and Oxmoor Ford.
Ross Hudson assisted throughout the process of having my car repaired due to a recall. Very positive experience.
The advisors at the service department were great and solved the issues in a timely manner. The level of the actual services preformed are not what I was expecting. They installed one of the accessories I purchased wrong and it would cause more damage if I was to have it fixed properly.
Oxmoor Ford was fantastic. Scheduled an appointment for a recall component, oil change and tire rotation and one hour later my truck was ready. The staff was friendly, helpful and I'm looking forward to continue my business with Oxmoor.
I was originally scheduled to go to the dealership and have a recall fixed. Then they called and asked if they could drive out to my home and fix it. Once more they called and said they had a problem and asked if they could pick up my truck and take it the dealership, fix it and bring it back.. To me, this went above and beyond in doing this. And, they washed my truck.
Took my Lighting in for a check up and 2 TSB inspections. Dealership quoted 3 days for service and it only took 1. Quick Service and vehicle updates completed as requested. Ross the Advisor was helpful and communicated everything to me as the process continued.
Let me say I had a great experience Victor walked me tru all my choices and lead me to my explorer and it was enjoyable day at the dealership because of him. Never any pressure he just helped me to decide Very knowledgeable about every vehicle I test drove. And got me in what I could afford and what I wanted Big thanks for a day well spent.
We have been going to Oxmoor Ford to buy vehicles and for service for 20 years. Our experience with them has always been positive. Very helpful.
Courtney maiden helped me out with getting a new car and he was so awesome with making sure I got the right one and getting me a good deal !
We had a very positive experience with this dealership. Martice, the sales person, was very helpful and positive. There was now pressure but as able to answer all our questions.
Salesman was nice and polite , I told him what I wanted , we worked the deal and left very pleased.
Good service every time I have gone there. Oil Change, Tire issues, and Brake issues The service department is great to work with.
Excellent Service Department. Visited Oxmoor Ford Service Department for routine service. The service writer very helpful.
sales was ok with some hesitation about my request internet dealings was not acceptable you have room to inprove
Super service oriented with no surprises! Easy to get into and a smooth appointment process with great communication. Great place!
Great experience, very courteous, helpful, friendly staff. I recommend this dealership for a value added deal!
Excellent work and experience overall. Initially, communication between myself and my assigned service advisor was lacking, but after a few calls and inquiries from me, my service advisor responded promptly, and was fantastic to work with. I had serious issues with my local Ford dealer, and decided to branch out and give Oxmoore a try, and I’m glad I did. Overall great experience and I will definitely be going back.
I walked in was greeted at the door. I was rushed or pushed into looking or buying anything
So Clean, So Fresh with Quality work, Friendly environment doing it right and delivering on what was promised. Adjusted my time for maintenance because I was running late, they still had it completed when I was told. Found my new to me Ford Dealer Service Department!
Everything was good. Routine oil change and tire rotation, but an overall check was done on my car. That is nice.
Oxmoor Ford service was excellent on my 2021 Escape Fleet vehicle. Service was quick and Josh in service was cordial and efficient. I waited while the oil was changed and the tires rotated. All in all about 70 minutes total time. The service waiting area was clean and offered waters and coffee if interested. Soft drink machines and snacks available if interested too. Bob from the dealership called me the morning of service (2/19/2024) to see if I would like them to pick up my car and bring it back to my house once service completed! I didn’t know they offer this. ... Read More DealerRater - Feb 21, 2024
Very professional employees. Exceptional service provided by Lindsey and his service technicians. Will be referring everyone I know to this service department.
Everything was fine. They took my car in for its oil change promptly. I had to wait about an hour and 45 minutes for my car.
Friendly, helpful staff, large pleasant atmosphere in the customer service center waiting area, quality workmanship
Very good experience for my first visit to this dealer. The tech was knowledgeable and polite.
Ross was easy to talk to and patient with my lack of understanding about one repair that was done
I took my 2011 Ford Fussion in for some routine maintenance. Ross was courteous and professional.
I took my car in for a recall and an oil change. Ross was fantastic! Super efficient and very friendly. Overall very satisfied with my first visit!
I just had 100k Service performed at Oxmoor Ford and the Service Advisor, Kaynon was professional and friendly and provided Great customer service experience.
My second time in for routine maintenance on my Ford Escape. Always great service, timely repairs and nice accommodations while I wait. I bring work with me and the fact there are work stations and WiFi is a big help.
Courtney made the whole process of me buying my first car so comfortable and easy! 10/10
The staff is friendly and provided service faster than I expected. They even washed my vehicle as a courtesy!
Great staff! Very easy to work with and friendly. I really appreciate all the work Doug and staff did for me.
Was greeted promptly with a smile, kept informed about the process, all went painlessly well
Easy and clear about how the process will go. Very attentive to my needs on my vehicle
Came in for a oil change was there maybe 30 to 40 minutes? They did an excellent job. No problems but highly recommend this dealership.
I was not sure but when I came into the dealer to have my break light fixed. I came to know that my appointment was in 10 days but they still accommodated me.
Our salesman was most honorable with us. Told us exactly what we needed to do and hid nothing. Very patient. All concerned were great throughout the whole process of buying!
did not get my needs cover but not the Falt of this dealership. did not have the parts required to fix my problem and do not know when the parts will be available.
The service manager, Ross, was courteous and professional. He was able to get my recall work done in one day.
Friendly and knowledgeable staff. Able to provide the truck I was looking for and make the whole process simple and fast (<48 hours start to finish).
Ahmed was fantastic was very patient with me choosing the right vehicle!!! A+++++ service for sure